We hope you love everything you ordered. But if for some reason you don’t, you can return it for a replacement or a refund.
All of our compatible and remanufactured ink and toner products are backed by a Lifetime warranty. To set up a return or a replacement, please get in touch with our customer support team.
Phone: 1-866-438-1120 Monday-Friday, 8am-8pm EST | Saturday-Sunday, 9am-5pm EST
Obtaining a Replacement Cartridge
Problems happen every now and then, but our guarantee ensures you are covered. If you happen to get a defective product, contact our customer service team.
Do you provide a return label?
If our returns department needs an item back for any reason other than a refund, a prepaid return label may be provided.
Incorrectly Ordered Products and Lost Packages
All items that were ordered incorrectly and opened in any way are non-refundable. We cannot resell an item once it has been opened. Please double check your printer model and part numbers when ordering & before opening.
Any incomplete orders, lost packages, or incorrectly received products must be reported to our returns department within 30 days of the original order date to qualify for a replacement.
If you ordered the wrong product or no longer need a particular product, it may be eligible for an exchange. Qualifying products must be unopened. Any product not in sellable condition will not qualify and will be sent to the recycling center. To set up an exchange, please call our customer service team at 1-866-438-1120